STORE POLICY
CUSTOMER CARE
At Couple Creations, we’re committed to making your experience smooth, simple, and enjoyable from start to finish. We take great care in how our products are packaged to ensure they arrive safely and beautifully presented. Shipping costs and delivery timeframes are clearly outlined when enquiring, so there are no surprises along the way. If you ever have questions about shipping, packaging, or costs, we’re always happy to help.
Every order is important to us, and we take pride in creating meaningful, personalised pieces that are made with care. As a small business, we value open communication and genuine connections with our customers. If you have any questions, special requests, or need assistance with your order, please don’t hesitate to get in touch — we’re here to help and want you to love your experience with us as much as your final product.
PRIVACY & SAFETY
Your privacy and satisfaction are important to us at Couple Creations. We take care to protect your personal information and only collect details needed to process your order and communicate with you. All customer information is kept secure and is never shared with third parties outside of what is required to fulfil your purchase.
If you’ve changed your mind or are unhappy with your order, please contact us as soon as possible. As many of our products are personalised or hired for events, refunds or exchanges may be limited once an order has been confirmed or collected. However, if there is an issue due to a fault or error on our part, we will always work with you to find a fair and reasonable solution. Our goal is for you to feel confident purchasing from us and supported every step of the way.
PAYMENT METHODS
Invoice